Where do you ship to?
We ship within the U.K. only!
How long after I place my order will it be shipped?
Orders are generally shipped within 2 working days, unless in exceptional circumstances, in which case you will be notified, or the information will be stated here on our website.
How much is P&P?
Our standard P&P cost is £1.50. Items are shipped via Royal Mail first class.
Orders of £20 and above receive FREE (Signed For) shipping.
Do you offer returns?
Unfortunately, returns are NOT accepted on earrings for sanitary reasons. But in the usual case that your item should arrive damaged, please do contact us via email (firstname.lastname@example.org), stating your order number, reason for your claim, and a clear photo of the item(s), and we will review your claim.
For returns of all other items - please also contact us via email, within 14 days of purchase, ensuring you state your order number, and reason for claim. The item(s) should be returned in the original packaging, using a verifiable method of postage, such as Royal Mail Signed For, or proof of postage.
Please note: postage costs are non refundable and if making an exchange you are responsible for additional postage costs for the item being returned and also the new item being posted to you.
*Please note that we will NOT consider a refund or replacement (on earrings) should you simply decide you no longer want the item.
I have a photo I really like, and I would love it on a pair of earrings...can you make this happen?
We sure can! Visit our Custom design shop, checkout on one of our various custom pairs, and once your order has been confirmed, simply pop us an email stating your order number and your photo.
*Note - the turnaround time on custom pairs is generally 7-14 working days.
Should there be a delay in the delivery process, we will inform you immediately.
Will you re-sell my customised design?
No! We never re-sell personally created customised designs. Nor do we share (without express permission to do so) custom pairs which include a personal photo (such as that of family or friends), here on our website or our social media channels.
What size are your round wooden earrings?
Our round wooden earrings are 6cm, unless otherwise stated.
Do you have a Facebook page?
We sure do! You can find us on Facebook here.. The Afrotude.
You can also find us on Instagram here... The Afrotude.